Shipping

Netherlands

Free shipping on orders over €100
€6.95 for standard packages < 30 kg

Belgium 
Free shipping on orders over €100
€8.95 for standard packages < 30 kg

Shipping to: Germany (€9,95), Spain (€9,95), France (€9,95), Denmark (€14,95), UK (€26,95)

Is your country not on this list and would you like to place an order? Please contact us, we will arrange shipping to your country.

Please note that orders shipped outside the EU may be subject to import duties, taxes and customs fees. These are set by local customs and are the responsibility of the customer.

 

Delivery times

Once the order and payment are complete, we aim to dispatch the order within 1 to 2 working days. Delivery times may vary if indicated for a product, if it concerns orders outside the Netherlands, or during busy postal periods.

Please note: we have no control over any delays with delivery services, which may lead to longer delivery times. Recently, we have noticed that delivery services are more often experiencing delays, which is unfortunately beyond our influence.

Have you not received your order for longer than expected?
✔ Check the track & trace
✔ Is the status "delivery time unknown" and has the package not been delivered after 2 weeks? Please contact us so we can initiate an investigation.

 

Returns or exchanges

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, excluding shipping costs. If you exercise your right of withdrawal, the product must be returned to the webshop with all supplied accessories and – if reasonably possible – in its original condition and packaging. 

In NL & BE, you receive free shipping for orders over €100. If the purchase amount, after returning an item, falls below the aforementioned amount, the right to free shipping will be forfeited, and the purchase amount minus shipping costs will be refunded once your return has been received by us.

To return an order, click here.

As we are a small business, we do not reimburse the costs for return shipments.

The return costs will be displayed when you create your return and will be deducted from the refund amount. These costs may vary depending on the country you are in.

We will then refund the owed order amount within 14 working days after receipt of your return, provided the product has been returned in good order. 

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass on this reduction in value of the product to you. Please handle the product with care and ensure it is well-packaged upon return.

Defective or complaint?

That is certainly not the intention. If you have received a defective item, your order arrived damaged, or you are not satisfied with a product? Report this here and include photos. We will carefully review your report and contact you as soon as possible to find a suitable solution.

Incorrect or incomplete address

The customer is responsible for correctly entering their address details when placing an order. If an order is returned due to an incorrect or incomplete address (for example, due to a missing house number), the following conditions apply:

1. Return costs and processing: if an order cannot be delivered due to an incorrect or incomplete address and is returned to our warehouse, the return costs and any processing costs will be borne by the customer.

1. Reshipment: if the customer still wishes to receive the order, he/she must pay the shipping costs for the new shipment. We will only resend the package after the additional shipping costs have been paid.
   

2. Order cancellation: if the customer does not wish to have the order reshipped, it can be cancelled. In that case, the return costs and any processing costs will be deducted from the refund amount. For personalized or custom-made products, these cannot be returned, as stated in our return policy.